Go to Start and type CMD, then select Command Prompt from the list.Ĭopy this text and paste in the Command Prompt app: If the old app is still running for libraries that are supposed to be imported after setting up the new app, follow these steps to trigger another import: Update to the latest Microsoft 365 apps for enterprise and the OneDrive sync apps. Transition to the OneDrive sync app may not be successful if you have the old version of the OneDrive sync app. Once the OneDrive sync app is set up, it will import your libraries from the old sync app. See Sync files with OneDrive in Windows for instructions. Sign in to the new OneDrive sync app and sync your files. If you’re an IT or Microsoft 365 admin, see Libraries for the old OneDrive sync app.ĭownload the new version of the OneDrive sync app here. If you’re not sure which libraries you’re using, contact your administrator. These libraries are not supported by the new OneDrive sync app, and will not transition from the previous sync app. You should continue using the old OneDrive sync app for libraries that are hosted on SharePoint Server 2016 or earlier, and libraries that people from outside your organization shared with you. If you’re a Microsoft 365 or IT admin, please see this article: Transition from the previous OneDrive for Business sync app. You can also see which app you have in the search results. Select Start, type OneDrive in the search box, and then select OneDrive in the search results. If the icon doesn't appear in the notification area, OneDrive might not be running. If you see different icons as shown below, you have the new OneDrive app and don’t have to update the app. The old OneDrive sync app (Groove.exe) has a blue cloud with white outlining as shown below. You might need to select the Show hidden icons arrow next to the notification area to see the OneDrive icon. Which app do I have?Ĭheck the OneDrive icon on your taskbar. We’ll show you how to identify which app you have, and upgrade the old OneDrive sync app (Groove.exe) to the new OneDrive sync app (OneDrive.exe). The new OneDrive sync app provides multiple new and improved features, such as the option to see information about your files in the Activity center, pause or control sync, send feedback to Microsoft, enhanced performance, and other improvements. With the OneDrive sync app, you can sync files between your device and the cloud, so you can get to your files from anywhere.
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